Refund Policy
Last updated: January 2025
1. Customized Products
As most of our products are personalized and made to order, they cannot be returned or refunded once production has begun, unless the item is defective or differs from your approved order.
2. Defective or Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or a refund after verification.
3. Refund Process
Approved refunds are processed to the original payment method within 5–7 business days. Cash on Delivery orders are refunded via bank transfer or UPI.
4. Non-Refundable Cases
Errors in customer-supplied artwork or text, change of mind after approval, or delays caused by incorrect delivery details are not eligible for refunds.
5. How to Request
To request a refund or replacement, contact us with your order number and details of the issue.